Objectives:

By the end of the course, participants will be able to:

• Defend the value of employee engagement to an organization and explain it
• Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model  for engagement
• Design, build and implement the requirements for an engagement culture
• Evaluate and track the impact of engagement on business performance
• Craft specific HR practices aimed at increasing employee engagement
• Identify, develop and champion the required change initiatives
• Build comprehensive employee engagement surveys and interpret their results

Outline:

• The case for employee engagement
  • Today's business reality
  • Managing times of changing people
  • What people want; employees versus employers wants
  • Defining engagement
  • Satisfaction versus engagement
  • Gallup's Q12 index of engagement
  • The engagement business case; the Return on Investment (ROI) of engagement
• The Antecedents, Behaviors, Consequences (ABC) model of engagement
  • Why people do what they do
  • Carrots or sticks
  • The ABC model
    • Behavior modification
    • The ABC model for behavior modification
    • Antecedents at work
    • The top engagement antecedents - expectations
    • What makes consequences effective
    • Consequences that kill engagement
  • Positive and negative reinforcement
  • Organizational tools to communicate expectations
• Engagement culture
  • Things that are important to employees
  • The drivers of engagement
  • The building blocks of an engagement culture
  • Spitzer's eight desires of motivation and engagement
  • An employee engagement model
    • Two way communication
    • Trust in leadership
    • Career development
    • Employees role in success
    • Shared decision making
    • Career discussion
    • Employee gatherings
  • The role of values in building a culture of engagement
• The ROI of employee engagement
  • Employee retention funnel
  • Research data about engagement metrics
  • On-Boarding breakeven point
  • ROI of engagement calculations: A practical example
• HR practices for engagement
  • The talent war and the cost of losing it
  • Building the employee brand; what an engaged employee looks like
  • Factors that improve employee engagement
  • Activities that organizations can follow to build engagement
  • Building high performance teams: a powerful engagement tool
• Employee engagement initiatives
  • The CEO: Chief Engagement Officer
  • Leadership that ignites passion
  • The 'VOICE' framework
  • Managing employee engaging events
  • Checklist of employee engagement best practices