Course Objectives

• To understand the elements of Emotional Intelligence
• To increase your understanding of different aspects of human behaviour
• To understand your own emotions and how to manage your emotional reactions to achieve the desired results
• To learn how to increase your ability to become more self-motivated
• To be aware of how to demonstrate empathy in most situations
• To be able to communicate and motivate others, based on understanding their emotions
• To gain awareness of how to empower others and inspire high performance in the workplace
• To learn to deal with daily work and personal pressures more productively
• To be able to build strong, open, and honest relationships

Program Contents

• What Is Emotional Intelligence (EI)?
• Understanding Yourself & Emotional Intelligence
• Your Feelings & Emotions
• Emotions Diary
• Why Do We Need Emotional Intelligence?
• Emotional Intelligence In The Workplace
• Emotional Intelligence & Career Success
• The Benefits Of Emotional Intelligence
• Dimensions Of Emotional Intelligence
• Self-Awareness
• Self Management
• Self-Motivation & Effective Stress Management
• Dimensions Of Emotional Intelligence (continued)
• Social Awareness (Empathy)
• Relationship Management
• Emotional Intelligence - Self Evaluation (Questionnaire)
• Emotional Intelligence & Leadership
• Who Am I As A Manager? (Internal & External Dimensions)
• Goal Setting - Planning & Achieving Personal Ambitions
• Emotional Competence Framework & Best Practice Within The Workplace
• Future Learning: Developing Your Emotional Intelligence
• Your Contract For 'Personal Change'
• Putting The Learning Into Practice