Program Objectives:

By the end of the program, participants will be able to:

• Understand the value of employee engagement to an organization and explain it.
• Measure the level of employee engagement in their organization.
• Design, carry out and interpret engagement surveys.
• Design, build and implement the requirements for an engagement culture.
• Identify, develop and champion the required change initiatives.
• Measure and track the impact of engagement on business performance.

Program Outline:

Introduction and Overview

• Employee Engagement – What it Is, How it Works and Why it Matters
• Why Employee Engagement Is Important to your Organization
• How You Can Measure Engagement in Your Organization
• Employee Engagement - From People to Profits
• The Doom and Gloom of a Disengaged Workforce – How to Turn It Around

The Drivers for Employee Engagement

• Understanding the Drivers of Engagement
• The Right and Wrong Drivers
• The 7 Pillars of Engagement
• The Engagement Model – How it Works
• The Benefits of a Committed Workforce – Retention and Productivity
• Creating a Great Place to Work

Surveys – Are You Engaged or Married

• What You Need to Know and How You Go About Finding Out
• Employee Engagement Surveys – Designing and Conducting
• Employee Engagement Surveys – Analyzing and Interpreting the Data
• Benchmarking – How Good or Bad Are You
• Reporting on Employee Engagement Surveys
• Giving Employees Feedback
• International Survey Findings

Rules of Engagement – Is it War?

• The Talent War – The Cost of Losing It
• Closing the Engagement Gap – How Great Companies Unlock Employee Potential for Superior Results
• Involving and Empowering Employees
• Building the Employee Brand - What an Engaged Employee Looks Like
• Building High Performance Teams

Building an Engagement Culture

• Developing an Engagement Strategy
• Values - The Linkage to Culture
• Tools, Tips and Advice for Employee Engagement
• Communication and Engagement
• CEO - Chief Engagement Officer
• Leadership that Ignites Passion
• Using Metrics to Stay on Track

Change – Embrace It or Go Broke

• Transforming a Conservative Company - The Power of Laughter
• The Change Competencies
• The 8 Stages of Change – The Kotter Model
• Is your Iceberg Melting – What it Might Mean for You or Your Organization
• Engagement Is Not Enough
• The Momentum Is with You – Keep it Going