OBJECTIVES

• Understand the difference between managing and leading
• Explore the main drivers of leadership and management success
• Understand the key leadership and management skills, including:
  • goal-setting and motivation
  • impact and influence
  • customer service
  • emotional intelligence
  • delegation
  • time management
  • listening, feedback, appraisal and learning
  • managing conflict and challenge
  • performance management
  • reporting up (how to manage your boss)
  • profit and loss
  • coaching for performance
  • change and transition
  • personal development
• Create a personal development plan based on the above skill

OUTLINE

Leadership

• The history of leadership
• The difference between leadership and management
• How leadership drives performance
• The leadership cycle: daily, weekly, monthly, …
• Leadership toolbox: the key leadership and management skills

Personal leadership inventory

Leadership Purpose

• Vision and mission
• Purpose and potential
• Presentation skills and personal impact
• Mindset and resilience
• How to create alignment: personal, team and business goals

Connecting with customers (internal and external)

Team Power

• Mindset and motivation
• Limiting beliefs and other brakes on performance
• Emotional intelligence and influence
• Teamwork and trust
• Deep listening

Reflection and learning

Team Performance

• Effective delegation
• Coaching for performance: theory
• Coaching for performance: practice
• Team coaching
• Mission control:  managing people and projects

Time management and profit

Managing People and Change

• Theories of change: why we find change hard / how to make it easy
• Giving and receiving feedback
• Difficult conversations and conflict
• Working relationships (managing up and down)
• Leadership and management skills: summary

Personal development plans