الوصف |
Objectives:
By the end of the course, participants will be able to:
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Defend the value of employee engagement to an organization and explain it
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Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model for engagement
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Design, build and implement the requirements for an engagement culture
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Evaluate and track the impact of engagement on business performance
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Craft specific HR practices aimed at increasing employee engagement
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Identify, develop and champion the required change initiatives
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Build comprehensive employee engagement surveys and interpret their results
Outline:
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The case for employee engagement
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Today's business reality
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Managing times of changing people
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What people want; employees versus employers wants
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Defining engagement
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Satisfaction versus engagement
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Gallup's Q12 index of engagement
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The engagement business case; the Return on Investment (ROI) of engagement
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The Antecedents, Behaviors, Consequences (ABC) model of engagement
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Why people do what they do
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Carrots or sticks
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The ABC model
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Behavior modification
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The ABC model for behavior modification
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Antecedents at work
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The top engagement antecedents - expectations
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What makes consequences effective
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Consequences that kill engagement
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Positive and negative reinforcement
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Organizational tools to communicate expectations
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Engagement culture
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Things that are important to employees
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The drivers of engagement
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The building blocks of an engagement culture
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Spitzer's eight desires of motivation and engagement
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An employee engagement model
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Two way communication
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Trust in leadership
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Career development
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Employees role in success
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Shared decision making
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Career discussion
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Employee gatherings
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The role of values in building a culture of engagement
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The ROI of employee engagement
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Employee retention funnel
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Research data about engagement metrics
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On-Boarding breakeven point
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ROI of engagement calculations: A practical example
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HR practices for engagement
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The talent war and the cost of losing it
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Building the employee brand; what an engaged employee looks like
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Factors that improve employee engagement
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Activities that organizations can follow to build engagement
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Building high performance teams: a powerful engagement tool
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Employee engagement initiatives
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The CEO: Chief Engagement Officer
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Leadership that ignites passion
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The 'VOICE' framework
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Managing employee engaging events
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Checklist of employee engagement best practices
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