Employee Dispute Resolution - Mediation through Peer

رقم
1560
الكود
GMLS0133
العنوان
Employee Dispute Resolution - Mediation through Peer
القسم
Management and Leadership
التاريخ
01-05 April
مكان البرنامج
London
الدولة
UK
رسوم البرنامج
4500 $
الوصف

Objectives:

  • What the Peer Review process is
  • How employees file grievances and how management should respond
  • How a facilitator and a panel is chosen
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  • What responsibilities and powers a panel should have
  • Questioning techniques
  • Why peer review panels fail and how to avoid those pitfalls

 

Outline:

  • What is Peer Review?
  • Initiating the Process
  • Setting up the Peer Review Panel
  • Questioning Techniques 
  • Overview of the Peer Review process: pre-meeting, hearing and decision meeting
  • Walkthrough of a sample panel with customizable case files
  • Why does the process fail?
  • How can we ensure the process succeeds?