| الوصف |
Objectives:
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What the Peer Review process is
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How employees file grievances and how management should respond
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How a facilitator and a panel is chosen
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What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
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What responsibilities and powers a panel should have
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Questioning techniques
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Why peer review panels fail and how to avoid those pitfalls
Outline:
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What is Peer Review?
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Initiating the Process
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Setting up the Peer Review Panel
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Questioning Techniques
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Overview of the Peer Review process: pre-meeting, hearing and decision meeting
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Walkthrough of a sample panel with customizable case files
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Why does the process fail?
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How can we ensure the process succeeds?
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