الوصف |
OBJECTIVES
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Understand the difference between managing and leading
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Explore the main drivers of leadership and management success
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Understand the key leadership and management skills, including:
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goal-setting and motivation
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impact and influence
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customer service
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emotional intelligence
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delegation
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time management
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listening, feedback, appraisal and learning
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managing conflict and challenge
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performance management
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reporting up (how to manage your boss)
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profit and loss
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coaching for performance
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change and transition
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personal development
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Create a personal development plan based on the above skill
OUTLINE
Leadership
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The history of leadership
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The difference between leadership and management
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How leadership drives performance
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The leadership cycle: daily, weekly, monthly, …
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Leadership toolbox: the key leadership and management skills
Personal leadership inventory
Leadership Purpose
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Vision and mission
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Purpose and potential
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Presentation skills and personal impact
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Mindset and resilience
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How to create alignment: personal, team and business goals
Connecting with customers (internal and external)
Team Power
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Mindset and motivation
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Limiting beliefs and other brakes on performance
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Emotional intelligence and influence
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Teamwork and trust
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Deep listening
Reflection and learning
Team Performance
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Effective delegation
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Coaching for performance: theory
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Coaching for performance: practice
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Team coaching
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Mission control: managing people and projects
Time management and profit
Managing People and Change
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Theories of change: why we find change hard / how to make it easy
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Giving and receiving feedback
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Difficult conversations and conflict
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Working relationships (managing up and down)
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Leadership and management skills: summary
Personal development plans
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